Refund & Cancellation Policy

Last updated: 7 October 2026

This policy explains how to cancel a subscription, when you are entitled to a refund and how long it takes. It applies to all purchases made directly from LaFlame Digital.

1. Cancelling a subscription

You may cancel at any time:

• from your account settings, in the billing section; or
• by writing to support@laflamedigital.com.br from the email address on the account.

We do not require a phone call and we do not put a retention process between you and the cancel button. Once cancelled, no further charges are made. Your access continues until the end of the billing period you already paid for, and then stops.

2. Right of withdrawal — 7 days

Because our products are purchased remotely, Brazilian consumer law (Consumer Protection Code, Law 8.078/1990, article 49) gives you 7 calendar days from the date of purchase to withdraw, without needing to give a reason.

Within that window we refund the full amount paid. Ask by writing to our support address with the email used on the purchase.

3. Refunds after the withdrawal period

After the 7-day window, subscription payments already made are generally not refunded, since they cover a period of access that was available to you. We will, however, refund in full when:

• a charge was made in error, duplicated, or taken after a valid cancellation;
• the product was unavailable for a prolonged period through our fault;
• we discontinue a product during a period you have already paid for.

Outside those cases we still look at each request individually. If something went wrong, write to us and explain — we would rather resolve it than argue about it.

4. How to request a refund

Send an email to support@laflamedigital.com.br from the address on the account, including:

• the product or subscription in question;
• the approximate date of the charge;
• briefly, what happened.

We confirm receipt and tell you the outcome within 2 business days.

5. How refunds are paid

Approved refunds are returned to the original payment method — we cannot send them anywhere else. Once we process a refund, the time it takes to appear depends on your bank or card issuer, typically between 5 and 10 business days, and sometimes until the following statement.

6. Chargebacks

If you do not recognise a charge, please write to us before opening a dispute with your bank. We can usually identify the charge and resolve it the same day, which is faster than a chargeback process and avoids your account being suspended while the dispute is open.

7. Free trials

Where a product offers a free trial, the terms and the date of the first charge are shown before you confirm. You may cancel during the trial and will not be charged.